Our Store Policies
Service as It Should Be
At UUM Freshlah, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
Shipping Details
We offer domestic and international delivery services both via Pos Laju Malaysia. Pos Laju Malaysia is a next day delivery service and it makes delivery on Monday – Saturday, excluding local public holidays.
Tracking number will be provided through email once we have packed your order, you can check it next day. If you have not received your order within 3 working days, please contact uumfreshlah@gmail.com
Returns
For any products purchased under this series, we will only allow online refund/exchange under the below return reason :
Damage Upon Arrival
Product Does Not Work (Manifacturing Defect)
Wrong Item Received
Item Has Missing Parts